Question 1

Are your compatible cartridges as good as genuine ones?

Accepted Answer

Yes! Our compatible cartridges are manufactured to the same specifications as genuine cartridges and undergo rigorous quality testing. They produce the same print quality and page yield as genuine cartridges, but at a fraction of the cost. All compatible cartridges come with our quality guarantee.

Question 2

How much can I save compared to major retailers?

Accepted Answer

On average, our customers save up to 20% compared to major retailers like Officeworks and CartridgeWorld. Our compatible cartridges offer even greater savings — often 50–70% less than genuine cartridges.

Question 3

What is your shipping cost and delivery time?

Accepted Answer

We charge $12.50 flat rate for WA customers, or $18 for the rest of Australia, with FREE shipping on orders over $200. Most orders are dispatched within 24 hours and arrive within 3–7 business days via Australia Post.

Question 4

Do compatible cartridges void my warranty?

Accepted Answer

No, compatible cartridges do not void your printer warranty in Australia. Under Australian Consumer Law, printer manufacturers cannot void your warranty simply because you use third-party or compatible cartridges.

Question 5

How do I track my order?

Accepted Answer

Once your order is dispatched, we'll email you a tracking number. You can track your package on the Australia Post website or app using this number.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure Stripe payment system. All transactions are processed securely and we never store your card details.

Question 7

What is your return policy?

Accepted Answer

We offer a 30-day return policy. If you're not satisfied with your purchase, contact us for a return authorisation. Items must be in original packaging and unused condition. Return shipping is at the customer's expense unless the item is defective.

Question 8

Are your prices GST inclusive?

Accepted Answer

Yes, all prices shown on our website include GST. What you see is what you pay — no surprises at checkout.

Question 9

Where can I buy cheap toner in Australia?

Accepted Answer

FetchInk offers some of the cheapest toner cartridges in Australia, with prices up to 20% below RRP for genuine cartridges and 50–70% savings on compatible alternatives. We ship Australia-wide from Perth with a $18 flat-rate delivery or free shipping on orders over $200.

Question 10

Do you offer free shipping?

Accepted Answer

Yes! Orders over $200 AUD qualify for free standard shipping anywhere in Australia. For orders under $200, we charge $12.50 for WA customers and $18 for the rest of Australia.

Frequently Asked Questions

Are your compatible cartridges as good as genuine ones?

How much can I save compared to major retailers?

What is your shipping cost and delivery time?

Where can I buy cheap toner in Australia?

Are compatible cartridges safe to use?

Do compatible cartridges void my warranty?

What's the cheapest printer to run in Australia?

How long do toner cartridges last?

How do I track my order?

Can I change or cancel my order?

Do you ship to PO Boxes and rural areas?

How do I know if a cartridge is compatible with my printer?

What's the difference between genuine, compatible, and remanufactured cartridges?

Will using compatible cartridges void my printer warranty?

What is your return policy?

What if my cartridge is faulty or doesn't work?

Can I return opened cartridge packages?

What payment methods do you accept?

Are your prices GST inclusive?

Do you offer bulk or business discounts?

My printer won't recognize the new cartridge. What should I do?

The print quality is poor with my new cartridge. How can I fix this?

Do you offer free shipping?

Can I order over the phone?

What brands do you stock?

Do you sell ink AND toner cartridges?

Who is FetchInk?

Are you an Australian company?

What warranty do your compatible cartridges have?

Do you offer Afterpay or buy now, pay later?

HP says my compatible cartridge is blocked. What can I do?

What is the difference between standard and high-yield (XL) cartridges?

Shipping Info

Returns Policy

Printer Finder

📚 Want More In-Depth Answers?

Still Need Help?

Call Us

Email Us