Frequently Asked Questions
Got questions? Ollie & Noodle have answers! Here are the most common questions our customers ask about ink cartridges, shipping, and our services.
Are your compatible cartridges as good as genuine ones?
Popular
How much can I save compared to major retailers?
Popular
What is your shipping cost and delivery time?
Popular
How do I track my order?
Orders & Shipping
Can I change or cancel my order?
Orders & Shipping
Do you ship to PO Boxes and rural areas?
Orders & Shipping
How do I know if a cartridge is compatible with my printer?
Products & Compatibility
What's the difference between genuine, compatible, and remanufactured cartridges?
Products & Compatibility
Will using compatible cartridges void my printer warranty?
Products & Compatibility
What is your return policy?
Returns & Warranty
What if my cartridge is faulty or doesn't work?
Returns & Warranty
Can I return opened cartridge packages?
Returns & Warranty
What payment methods do you accept?
Payment & Pricing
Are your prices GST inclusive?
Payment & Pricing
Do you offer bulk or business discounts?
Payment & Pricing
My printer won't recognize the new cartridge. What should I do?
Technical Support
The print quality is poor with my new cartridge. How can I fix this?
Technical Support
Shipping Info
Everything about delivery times, costs, and tracking
Returns Policy
30-day returns and our quality guarantee
Printer Finder
Find the right cartridges for your printer model
Still Need Help?
Can't find what you're looking for? Our friendly team (with Ollie & Noodle's approval) is here to help with any questions about cartridges, orders, or printer compatibility.
Call Us
1800-FETCHINK
Mon-Fri 8am-6pm AEST
Email Us
hello@fetchink.com.au
Reply within 24 hours
