1. About This Policy

FetchInk is operated by Skycomm Cloud Pty Ltd (ABN 63 640 250 773). We are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following personal information:

Name, email address, phone number, and delivery address when you place an order
Payment information (processed securely via Stripe — we do not store card details)
Browser and device information via cookies and analytics
Communications you send to us (email, chat, phone)

3. How We Use Your Information

To process and fulfil your orders
To communicate with you about your orders and our products
To improve our website and services
To comply with legal obligations

4. Disclosure of Information

We may share your information with:

Shipping providers (Australia Post, couriers) to deliver your order
Payment processors (Stripe) to process transactions
As required by Australian law

We do not sell your personal information to third parties.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses SSL encryption for all transactions.

6. Cookies

We use cookies to improve your browsing experience, remember your cart, and analyse website traffic. You can disable cookies in your browser settings, though this may affect site functionality.

7. Your Rights

Under the APPs, you have the right to access and correct your personal information. To make a request, contact us at hello@fetchink.com.au.

8. Contact

For privacy-related queries, contact us at:

Email: hello@fetchink.com.au
Phone: 1300 707 354 / 08 6610 1010

Privacy Policy