1. About This Policy

FetchInk is operated by Skycomm Cloud Pty Ltd (ABN 63 640 250 773). We are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following personal information:

Name, email address, phone number, and delivery address when you place an order
Payment information (processed securely by Stripe; we do not store card details)
Browser and device information via cookies and analytics
Communications you send to us (email, chat, phone)

3. How We Use Your Information

To process and fulfil your orders
To communicate with you about your orders and our products
To improve our website and services
To comply with legal obligations

4. Who Handles Your Information

We use these service providers to run the shop. Each one only gets the information it needs:

Dynamic Supplies, our supplier, which packs and sends your order to you, and its couriers
Stripe, which processes your payment (we never see or store your card details)
Vercel, which hosts our website
Neon, which runs our order database in Sydney
Microsoft 365 and Resend, which handle our email
OpenAI, which powers the chat assistant on our website (only what you type into the chat)
Google Analytics and Meta, which measure visits to our website, only if you accept cookies

We keep your information in Australia where we can. Some of these providers store or process information overseas, including in the United States.

We may also share information where Australian law requires it. We do not sell your personal information to anyone.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses SSL encryption for all transactions.

6. Cookies

We use cookies to improve your browsing experience, remember your cart, and analyse website traffic. You can disable cookies in your browser settings, though this may affect site functionality.

7. Your Rights

Under the APPs, you have the right to access and correct your personal information. To make a request, contact us at hello@fetchink.com.au.

8. Contact

For privacy-related queries, contact us at:

Email: hello@fetchink.com.au
Phone: 1300 707 354 / 08 6610 1010

Privacy Policy